Modify recipient's personal details.

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Before you start

To edit a recipient, please ensure that you have the 'Can Edit Document' permission.

Use this endpoint to easily fix typos in a recipient's name or email, or to change any other recipient information in a sent document.

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Please note that changes made to a recipient within a document will also update their Contact information. However, these changes will not update information about this recipient in other documents where they have already been added.

Document status

• You can edit a signer in the following document statuses:
  • 'Draft' (document.draft),
  • 'Waiting Approval' (document.waiting_approval),
  • 'Approved' (document.approved),
  • 'Rejected' (document.rejected),
  • 'Sent' (document.sent),
  • 'Viewed' (document.viewed), but only until they have signed the document.
• You can edit a CC recipient in any document status except:
  • 'Expired' (document.voided),
  • 'Declined' (document.declined).

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Updating a recipient's email after sending a document

Note: If you update a recipient's email address after sending a document, they will receive an instant notification at the new email address, allowing them access to the document. Access via the previous email will be revoked.

Restrictions for updating a recipient's email

• You cannot change emails of PandaDoc users.
• You cannot use the email addresses of existing contacts. If you need to use an email from an existing contact, use the Change Signer endpoint to replace a signer with this contact.

Recipient communication preferences

PandaDoc honors recipient opt-outs when re-notifying a recipient on a sent document. The request will return 400 Bad Request in the following cases:

• Email — when changing a recipient's email or enabling email delivery, if the new email address has been marked as opted-out for your organization (for example, the recipient previously reported a PandaDoc email from your organization as spam).
• SMS — when changing a recipient's phone number or enabling SMS delivery, if the recipient has opted out of receiving SMS messages (for example, by replying STOP).

To remove a recipient from the opt-out list, contact PandaDoc Support.